Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 3 Tage oder mehr im Voraus


4479 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
Zeige alle Bewertungen


Don't worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

- Free maps
- Complimentary coffee, tea & yerba mate
- Hair driers
- Iron
- Laundry service (7 €)
- Towels to rent (2 €)

Please check our Things to Note and Policies before booking Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.6

  • Sicherheit 9.9

  • Lage 10.0

  • Mitarbeiter 9.9

  • Atmosphäre 9.8

  • Sauberkeit 9.7

  • Ausstattung 9.6

Neueste Bewertungen

  • 10.0


    06 Jun 2022
    Best Hostel with the best Staff and Volunteers in the best location possible … if you want to meet new people and a have a great time you should definitely stay here!
    Deutschland, Männlich, 18-24
  • 10.0


    11 Apr 2022
    I came back once and would do so over and over again! Thank you guys
    Deutschland, Weiblich, 25-30
  • 10.0


    27 Mär 2022
    Literally one of the best hostels ever! The staff is extremely nice and helpful and does everything in their power to make you feel comfortable. They have a lot of free activities which makes it super easy to meet many fellow travelers. Special thanks Carlos, who even made me Coffee when I had to leave for my plane in the middle of the night!
    Deutschland, Weiblich, 25-30
  • 10.0


    14 Feb 2022
    Das absolut liebenswerteste Hostel der Welt! Es fühlt sich eher an als würde man bei seiner Familie übernachten als in einem Hostel- man wird schnell aufgenommen und kommt in Madrid super schnell an:)
    Deutschland, Weiblich, 25-30
  • 10.0


    11 Feb 2022
    I can only agree with what everyone commented here. I had the BEST hostel experience ever. It was just overall so great. The staff was always helpful and forthcoming. Met so many cool people and had the greatest parties. Free food and free sangria was the cherry on top.
    Deutschland, Männlich, 25-30
  • 10.0


    11 Jan 2022
    The best hostel I‘ve ever stayed in! Starting with the staff that are nothing but exceptional and unique characters, always there to provide you with everything you might need and go out of their way to make your stay in madrid as good as possible. The location is just great, centric and they give you recomendations for you to move around Madrid. The hostel is always clean and well preserved, equiped with everything you need from kitchen to washing utilities. Que fiestón billy!
    Spanien, Weiblich, 18-24
  • 10.0


    16 Dez 2021
    Amazing people, great recommendations and a very cool atmosphere. Shoutout to Gabo, very thoughtful, friendly and he has the best tips for restaurants in town and what to visit. Def recommended checking this hostel out.
    Ecuador, Männlich, 25-30
  • 9.7


    02 Mai 2022
    One of the best hostels I ever visited! Stuff is nice and will help you with anything you need, daily activities and common areas make it easy to get connected as a solo traveller. They got an whatsapp group which you can join so you are up to date always. I really enjoyed the free walking Tour with Melissa. There are no bunk beds, so the rooms are very spacious and comfortable. Would definitely recommend it!
    Deutschland, Weiblich, 25-30
  • 9.1


    08 Apr 2022
    It was my first time travelling alone so I was really happy that this hostel made it so so easy to make new friends and always planned really fun activities :) I havealready recommended it to friends and would definitely come back!
    Deutschland, Weiblich, 18-24
  • 8.6


    06 Jan 2022
    The manager cancelled all activities because of covid. So not that easy to get known other travellers. Also was everything closed at 11 pm because of covid but the clubs and bars were open. Not pub crawls etc. The free walking tour is a littlebit to early at 10:30 am. The location is top, the kitchen is big and the rooms are small. In total I liked it.
    Deutschland, Weiblich, 18-24
Zeige alle Bewertungen


  • Bettwäsche im Preis inbegriffen
  • Gratis Stadtrundfahrt
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Befolgen Sie die Covid-19-Hygieneanweisungen
  • Buch-Austausch
  • Bügeleisen/Bügelbrett
  • Duschen mit Warmwasser
  • Flexible NRR
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Haartrockner
  • Handtücher nicht inklusive
  • Kabelfernsehen
  • Klimaanlage
  • Küche
  • Leselampe
  • Mikrowelle
  • Schließfächer
  • 24-Stunden-Sicherheitsservice
  • Gepäckaufbewahrung
  • Handtücher zum Ausleihen
  • Internetzugang
  • Tours/Touristeninformation
  • Waschmöglichkeiten
  • Zimmerreinigung
Essen & Trinken
  • Tee- und Kaffeeecke
  • WiFi


  • 2019

    2., Hostelkette

  • 2019

    2., Kleine Hostelkette

  • 2019

    10., Platz kleine Hostels weltweit

  • 2018

    1., Beste Lage

  • 2018

    1., Landesgewinner Spain

  • 2018

    2., Gewinner nach Kontinent Europe

  • 2018

    1., Platz kleine Hostels weltweit

  • 2016

    2., Kleine Hostelkette

  • 2016

    3., Gewinner nach Kontinent Europe

  • 2016

    3., Platz kleine Hostels weltweit

  • 2015

    2., Kleine Hostelkette