Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 3 Tage oder mehr im Voraus


4227 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
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Don’t worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.7

  • Sicherheit 9.8

  • Lage 9.9

  • Mitarbeiter 9.9

  • Atmosphäre 9.7

  • Sauberkeit 9.8

  • Ausstattung 9.6

Neueste Bewertungen

  • 10.0


    11 Jan 2022
    The best hostel I‘ve ever stayed in! Starting with the staff that are nothing but exceptional and unique characters, always there to provide you with everything you might need and go out of their way to make your stay in madrid as good as possible. The location is just great, centric and they give you recomendations for you to move around Madrid. The hostel is always clean and well preserved, equiped with everything you need from kitchen to washing utilities. Que fiestón billy!
    Spanien, Weiblich, 18-24
  • 10.0


    16 Dez 2021
    Amazing people, great recommendations and a very cool atmosphere. Shoutout to Gabo, very thoughtful, friendly and he has the best tips for restaurants in town and what to visit. Def recommended checking this hostel out.
    Ecuador, Männlich, 25-30
  • 10.0


    10 Dez 2021
    Meine Bewertung: 11 Anregung: eine Abstellmöglichkeit im WC für Rasierzeug Auch in der Dusche ist dies etwas knapp bemessen
    Schweiz, Männlich, 41+
  • 10.0


    29 Nov 2021
    I had an amazing time, even though I couldn't even enjoy the totality of their activities due to covid. Yet the special atmosphere of the place and the warmth of the people (guests and stuff) made it a full and rich experience. Warm showers, no stock beds, breakfast snack included makes it a good deal! Best Hostal experience of all time. Cheers to Angel :D
    Deutschland, Weiblich, 25-30
  • 10.0


    25 Nov 2021
    Wir haben uns im Sungate One sehr gut aufgehoben gefühlt. Wir wurden sehr nett empfangen und bekamen direkt einen Stadtplan mit jeder Menge Empfehlungen für Unternehmungen, Restaurants, Sehenswürdigkeiten etc. Das Hostel ist sehr sauber und es finden viele gemeinschaftliche Aktivitäten statt, wie z.B. ein Ausflug nach Toledo, Segovia oder abends zusammen sitzen, was trinken und feiern zu gehen. Wir empfehlen das Hostel auf jeden Fall weiter! Danke für die schöne Zeit
    Deutschland, Paar, 25-30
  • 10.0


    02 Nov 2021
    Great Hostel in the best possible location! Very clean and secure, with the most awesome staff! 10/10 would stay again :)
    Deutschland, Männlich, 18-24
  • 10.0


    25 Okt 2021
    The Sungate One Hostel in Madrid was the best hostel I had ever stayed in! Everything was perfect. The staff was extremely friendly and there was since the first minute a familiar atmosphere. Furthermore there where plenty of activities planned.. such as free walking tours, tapas, sangria or tortilla evenings and don’t forget to join the picnic while sunset. I can recommend this hostel to everyone who wants to have the most exciting time in Madrid.
    Deutschland, Weiblich, 18-24
  • 10.0


    23 Okt 2021
    I enjoyed my stay at Sungate very much! There is common area where you will connect to others easily. I had so much fun joining the hostel activities! Also the location could not be better. The staff is very nice and will always help you out if you need something. The facilities are great and are being cleaned every morning! Cleanest hostel I've been to so far!
    Deutschland, Weiblich, 18-24
  • 10.0


    18 Okt 2021
    Todo perfecto :)
    Italien, Weiblich, 25-30
  • 8.6


    06 Jan 2022
    The manager cancelled all activities because of covid. So not that easy to get known other travellers. Also was everything closed at 11 pm because of covid but the clubs and bars were open. Not pub crawls etc. The free walking tour is a littlebit to early at 10:30 am. The location is top, the kitchen is big and the rooms are small. In total I liked it.
    Deutschland, Weiblich, 18-24
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  • Bettwäsche im Preis inbegriffen
  • Gratis Stadtrundfahrt
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Befolgen Sie die Covid-19-Hygieneanweisungen
  • Buch-Austausch
  • Bügeleisen/Bügelbrett
  • Duschen mit Warmwasser
  • Flexible NRR
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Haartrockner
  • Handtücher nicht inklusive
  • Kabelfernsehen
  • Klimaanlage
  • Küche
  • Leselampe
  • Mikrowelle
  • Schließfächer
  • 24-Stunden-Sicherheitsservice
  • Gepäckaufbewahrung
  • Handtücher zum Ausleihen
  • Internetzugang
  • Tours/Touristeninformation
  • Waschmöglichkeiten
  • Zimmerreinigung
Essen & Trinken
  • Tee- und Kaffeeecke
  • WiFi


  • 2019

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  • 2019

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  • 2018

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  • 2018

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    3., Gewinner nach Kontinent Europe

  • 2016

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