Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
4. All changes shall be subject to the availability of a suitable alternative.


All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions


1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).


Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.


Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.


We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen

Smart Russell Square Hostel

Für eine kostenlose Stornierung buche 7 Tage oder mehr im Voraus
  • Wunderbare Lage
  • Brilliante Mitarbeiter
  • Gute Sauberkeit
Zeige alle Bewertungen


Nestled in the heart of London, walking distance to iconic British Museum and Europe’s most popular shopping area, Oxford Street, Smart Russel Square is the perfect destination for budget-conscious travelers who want to experience amazing London adventure.

Every room is key card locked as is entry to the main part of the building, security lockers are present in every room.

Our transport links are fantastic; we are located only a few minutes walking distance from Russell Square Tube or Metro Station which is directly linked to both Heathrow Airport and Kings Cross St. Pancras for the Eurostar trains. We are directly linked either by bus or the tube to every major train and bus station in London. There are 24 hour buses running next to the hostel, making us accessible at day or night.
The Continental Breakfast costs £2.00 per person per day and it will be served from 07:30 AM until 10:00 AM in our common area. Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 6.7

  • Sicherheit 7.3

  • Lage 8.5

  • Mitarbeiter 7.1

  • Atmosphäre 5.9

  • Sauberkeit 6.0

  • Ausstattung 6.0

Neueste Bewertungen

  • 7.4

    Sehr gut

    31 Jul 2018
    Das Bett war mir zu kurz (178cm gross), komme also nicht wieder. Die Räume sind sehr klein und vollgestopft. Drei Etagen Betten sah ich zum ersten.Mal und fand es etwas unheimlich. Aber sehr gute Location
    Deutschland, Weiblich, 41+
  • 7.4

    Sehr gut

    14 Apr 2018
    Man bekommt 2 bettlacken und ein Kissen Bezug, die Bettdecke war bezogen.. Kein Plan ob die nach dem Wechsel neu bezogen wird. Da es so warm in den Zimmer war reichte auch das zweite Bettlacken als Decke. An dem Betten sind schliesfächer, pro Tag zählt man dafür 2 Pfund. Uns ist erst zur 2ten Nacht aufgefallen das unser Schliefach gar nicht richtig schließt. 1 Steckdose ist an jeden Bett. Die duschen sind "sauber", der duschstrahl ist extrem hart. Das Personal ist sehr freundlich.
    Deutschland, Weiblich, 25-30
  • 7.1

    Sehr gut

    08 Apr 2019
    We didn't expect too much as it was only our plan B to spend the night in London. However, it was a pleasant stay in this little hostel with a not too bad location. We actually walked up to Camden Market, Notting Hill Street and back to Piccadilly Circus. At the end of the day we had 22km displayed on our health trackers and the leg pain the next day was absolutely worth it. All in all, would def recommend!
    Deutschland, Weiblich, 18-24
  • 6.6


    01 Mai 2019
    Im Prinzip war das Hostel ganz gut. Die Lager war perfekt. Man konnte zu Fuß überall hin und hatte sonst die Metro direkt vor der Tür. Auch Restaurants oder Supermärkte waren um die Ecke. Die Mitarbeiter waren alle sehr nett und freundlich. Was mich gestört hat, war das es nur einen Aufenthaltsraum gab und der auch zum Essen genutzt wurde. Und das es sehr unpersönlich war. Jeder hat sein Ding gemacht und durch die Vorhänge im Zimmer hat man auch keine anderen Leute kennengelernt.
    Deutschland, Weiblich, 25-30
  • 6.0


    06 Apr 2018
    No lights in the shower on the basement by the way quite cold. Staff the look like are doing to you a favour so not friendly. I wont be back in there
    Italien, Männlich, 25-30
  • 5.7


    01 Nov 2019
    Room was tiny, smelt awful and was too warm. Didn’t felt comfortable.
    Österreich, Weiblich, 18-24
  • 5.4


    18 Okt 2018
    The staff was totally unfriendly, our room was awful, we had no space for anything. Couldn‘t open our luggage in the room. We were 4 young girls (18-25) and had to share our room with a man around 60 years old. That was quite strange, not a really smart decision from the staff of the hostel to put 4 girls in a room with an old man. We had a small shower inside our room, but only very hot water. The location was great, near everything. Fortunately we just had to sleep in the hostel and not more.
    Schweiz, weibliche Reisegruppe, 18-24
  • 4.9


    28 Jul 2019
    The only convenient thing about this place was the price. And that’s it. The entire staff was in a bad mood. It was dirty, the beds were more than uncomfortable and the atmosphere wasn’t welcoming at all. Never again.
    Deutschland, Weiblich, 25-30
  • 4.9


    24 Jul 2019
    Es wäre schön wenn geprüft würde, wer ein Zimmer bekommt und wie sich manche Menschen in den Zimmern verhalten. Es war ein aggressiver Mann mit einem Fahrradrad in seinem Bett. Die Waschräume hatten eine grauenhafte Luft und die WCs waren viel zu klein, weil man sie auch als Umkleide benutzen musste. Das Toast beim Frühstück hat geschimmelt und der Stock über uns wurde morgens entkernt, sodass man fast aus dem Bett fiel.
    Deutschland, weibliche Reisegruppe, 18-24
  • 4.3


    05 Mai 2019
    Es war heiß und zu vielie menschen auf einem Taum
    Deutschland, Männlich, 25-30
Zeige alle Bewertungen


  • Bettwäsche im Preis inbegriffen
  • Gratis Frühstück
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Adapter
  • Gemeinschaftsraum
  • Handtücher nicht inklusive
  • Kartentelefone
  • Küche
  • Mikrowelle
  • Schließfächer
  • Waschmaschine
  • Zugang mit Schlüsselkarte
  • 24-Stunden-Sicherheitsservice
  • Geldwechsel
  • Gepäckaufbewahrung
  • Handtücher zum Ausleihen
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Rezeption rund um die Uhr geöffnet
  • Spät Check out
  • Tours/Touristeninformation
  • Waschmöglichkeiten
  • Zimmerreinigung
Essen & Trinken
  • Verkaufsautomat
  • Spielzimmer