Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 4 Tage oder mehr im Voraus
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
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Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 10:30 .

Payment upon arrival by cash.

Taxes not included - 13.00%
Breakfast not included.


The reception will be closed at 7pm
Late Check-In: we reserve the right to charge a fee.
Please let us know when you will arrive!
No curfew.
Child friendly.
We have cats

This property might pre-authorize your credit card.
The maximum period of stay is 14 days. Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 8.3

  • Sicherheit 8.7

  • Lage 9.4

  • Mitarbeiter 9.3

  • Atmosphäre 9.3

  • Sauberkeit 9.0

  • Ausstattung 8.3

Neueste Bewertungen

  • 10.0


    21 Okt 2021
    Had a great time here! Everything is super clean and the hostel is right in the middle of Puerto Viejo. I would love to come back!
    Deutschland, Weiblich, 18-24
  • 10.0


    20 Feb 2020
    I had such a good time with the roots family! It's very clean and the beds are the best. I loved this place - everybody does. Lots of love
    Deutschland, Weiblich, 25-30
  • 10.0


    05 Feb 2020
    This is the best Hostel I have every stayed in. The staff is super friendly and helpful. Everything is very clean all the time. The dorm room is designed in a way that everyone has some privacy in their area. The common area is really cute and a perfect place to socialize! The location is also perfekt: it’s located just a few meters from the beach, restaurants, bars, bike rental, laundry etc. but it’s still quiet! I intended to stay at this Hostel for 2 nights and ended up staying for 5 nights!
    Deutschland, Weiblich, 18-24
  • 10.0


    24 Jan 2020
    This beautiful hostel made me stay much longer than I planned. It‘s more like a big family here, not like an unmature partyhostel. Everything is super clean, the dorm is bloody beautiful (with mosquito nets) and the staff ist just amazing! The location is also the best and safest you can get here. I really felt like home and it was hard to leave. Will definitely recommend! See you soon Roots Family!
    Deutschland, Weiblich, 18-24
  • 9.7


    12 Feb 2020
    The best budget place to stay in Puerto Viejo. A little more expensive, but spotlessly clean with a good kitchen, free coffee, really nice common area and friendly people hanging out.
    Deutschland, Weiblich, 31-40
  • 9.4


    19 Mai 2021
    Das Roots Family ist ein wunderbarer Ort um sich wohlzufühlen mit viel möglichkeiten zum sichs gemütlich machen
    Schweiz, Weiblich, 18-24
  • 9.1


    23 Jan 2020
    + sehr nettes, hilfreiches, freundliches Personal + gute Touren wurden angeboten + super zentral gelegen + sehr viele Sitzmöglichkeiten (Hängematten, Sofas,...) + Stockbetten nicht durch Leitern, sondern Treppen erreichbar + warme Dusche + Locker, wo man seinen ganzen Rucksack reinbekommt + Moskitonetz, zwar teilweise mit Loch - Boden wurde zu wenig geputzt (Barfußplicht) - Klos gegenüber vond er Küche - Boden in den Klos wurde zu wenig sauber gehalten - Locker für Rucksäcke teilweise dreckig
    Deutschland, weibliche Reisegruppe, 18-24
  • 8.9


    22 Okt 2021
    Puerto Viejo is a rough, noisy, dusty place. Roots Family Hostel offers a small oasis of this city. The staff is very nice and know where to party :). The hostel itself is clean has a small but nice kitchen and the beds are comfortable. Especially in the dry season it can be very hot in the rooms. There is no air conditioning and the fan in the room brings almost nothing. Despite everything, I would recommend the hostel. and use the mosquito net properly, otherwise you will be bitten a lot.
    Schweiz, Männlich, 25-30
  • 8.3


    09 Jun 2021
    Eines der schönsten Hostels auf unserer Reise! Lage, Ambiente und Ausstattung sind top! Wir haben uns im Dorm trotz 10 Betten sehr wohl gefühlt. Die Schuhe soll man draußen ausziehen - meine wurden geklaut, also aufpassen! Da konnte aber das Hostel nichts für :).
    Deutschland, Weiblich, 18-24
  • 6.9


    03 Sep 2021
    It's nice to get to know people and the location is excellent, but you just get eaten by mosqitos every day. There is no fan and it is so hot in the rooms, so its barely impossible to get some sleep. Never seen so many mosqitos in a bed
    Schweiz, Männlich, 18-24
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  • Bettwäsche im Preis inbegriffen
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Deckenventilator
  • Duschen mit Warmwasser
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Kartentelefone
  • Kocher
  • Küche
  • Kühl-/Gefrierschrank
  • Nützliche Dinge
  • Schließfächer
  • Flughafentransfers
  • Internetzugang
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Spät Check out
  • Tours/Touristeninformation
Essen & Trinken
  • Café
  • Brettspiele