Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 7 Tage oder mehr im Voraus


189 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
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Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 10:30 .

Payment upon arrival by cash.

Taxes not included - 13.00%
Breakfast not included.


The reception will be closed at 7pm
Late Check-In: we reserve the right to charge a fee.
Please let us know when you will arrive!
No curfew.
Child friendly.
We have cats

This property might pre-authorize your credit card.
The maximum period of stay is 14 days. Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.0

  • Sicherheit 9.5

  • Lage 9.8

  • Mitarbeiter 9.4

  • Atmosphäre 9.2

  • Sauberkeit 9.6

  • Ausstattung 9.2

Neueste Bewertungen

  • 10.0


    12 Jan 2020
    Such a cool place to stay in Puerto Viejo! It’s close the the main road but on the same hand quiet at night. People there were really nice and in the end a bummer not to stay there longer actually. The kitchen has all necessary stuff and cooking and having dinner in the communal area was very communicative and fun. For those who it matters: There are three super cuddly and playful cats around and sometimes a lovely dog. A great place to stay and meet interesting people!
    Deutschland, Männlich, 25-30
  • 10.0


    25 Dez 2019
    Die Mitarbeiter waren super nett, hilfsbereit und unkompliziert, ich habe mich extrem wohl gefühlt. Der Standort ist perfekt, ist ruhig und eine Strasse weiter sind alle Bars usw. Die Unterkunft ist sehr gemütlich, viel Holz oder Bambus, hat viele Sofas oder Hängematten zum Chillen. Kann ich nur weiterempfehlen.
    Schweiz, Weiblich, 31-40
  • 10.0


    05 Nov 2019
    Absolut geiles Hostel :) Mitarbeiter sind super drauf, die Stimmung ist gemütlich und alle sind sehr hilfsbereit!! 100% weiter zu empfehlen. Werde auf jedenfall nochmal vorbei kommen
    Deutschland, Männlich, 25-30
  • 10.0


    07 Okt 2019
    Big love for Roots family! The hostel felt like home and had great interior and great location in the center of Puerto. Easy to meet the other guests and the staff is just amazing. Really sweet and helpful. Felt at home right away :)
    Deutschland, Weiblich, 25-30
  • 10.0


    10 Sep 2019
    I love Roots Family! I wanted to stay there for only 3 nights but ended up staying there for 3 weeks. It feels like home! So easy to meet new people there and it is super chilled. The owners are great! We had so much fun together! I'm sure that I will come back to this place!! Thank you guys for everything!!
    Deutschland, Weiblich, 25-30
  • 10.0


    01 Aug 2019
    Ein sehr nettes Hostel, absolut weiter zu empfehlen. Wirklich sympathisches Personal, welches auch tolle Tipps zu Aktivitäten geben kann. Top!
    Österreich, Paar, 25-30
  • 9.7


    26 Jul 2019
    Das Roots Hostel wurde mit viel Liebe zum Detail gebaut, hier kannst du dich unter die Leute mischen oder dir ein ruhiges Plätzchen suchen. Die Mädels sind absolut liebenswert, hilfsbereit und kompetent. Hier wird viel gelacht! Die Lage vom Roots Family ist top, mittendrin und dennoch eine Querstraße von der Main Street entfernt. Wir hatten ein Basic Twin Private, das war schon sehr klein aber urgemütlich. Alles in allem top sauber, warmes Wasser, Kaffee und Wasser for free & super Atmosphäre.
    Deutschland, Paar, 41+
  • 9.4


    07 Aug 2019
    Cooles Hostel, sauber und super gelegen. Leider war es im Dorm nachts ziemlich warm, ansonsten alles prima.
    Deutschland, Weiblich, 25-30
  • 8.9


    09 Sep 2019
    Die Zimmer sind ohne Klimaanlage - zum Schlafen war es die Hölle! Ich war in einem 10er Schlafzimmer mit einem einzigen Ventilator für alle. Vom Ventilator hat niemand profitiert. Ich bekam ein Upgrade in ein Einzelzimmer, weil ich eine Nacht länger als geplant bleiben musste. Im Einzelzimmer hatte es auch keine Klimaanlage und zusätzlich noch 1000 Moskitos. Da muss man wirklich was ändern. Andonsten war mein Aufenthalt ganz okay und die Küche war sauber.
    Schweiz, Weiblich, 31-40
  • 6.3


    07 Sep 2019
    Unfortunately I couldn’t enjoy my stay at roots. Even though everyone was nice and helpful, the dorm is just so hot (no AC and only one Fan in one corner of the big room), and there are so many mosquitos that even the nets are not helping... sleep not possible. Everyone with allergies: the hostel has dogs and cats which go in the room (and on the beds). So if you have allergies this might not be the hostel for you. Other thing is that no shoes are allowed.
    Deutschland, Weiblich, 25-30
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  • Bettwäsche im Preis inbegriffen
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Deckenventilator
  • Duschen mit Warmwasser
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Kartentelefone
  • Kocher
  • Küche
  • Kühl-/Gefrierschrank
  • Nützliche Dinge
  • Schließfächer
  • Flughafentransfers
  • Internetzugang
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Spät Check out
  • Tours/Touristeninformation
Essen & Trinken
  • Café
  • Brettspiele