Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 2 Tage oder mehr im Voraus
  • Perfekte Lage
  • Wundervolle Mitarbeiter
  • Ausgezeichnete Sauberkeit
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Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

check in: 15:00 - 19:00
Please let us know when you arrive after 7pm to assure someone is around.

check-out: before 11:00
Check-outs after 11.00 will be charged 50% of daily Rate (Roots can store your bags if you leave the same day or come back to us with another reservation. We assume no liability for your bags.

Taxes not included - 13.00%

Cancellation Policy
Full Charge If cancelled within 1 days of arrival
30% of Full Stay - If cancelled within 2 days of arrival
No Charge - If cancelled within 3 days of arrival

The minimum age for check-in is 16
No private parking available. Public parking space around the Hostel - Roots family does not take legal responsibility for damage or theft.
Guests must be quiet between 22:00 and 07:00
Common kitchen is usable between 07:00 and 22:00
Pets are not allowed
Smoking is not allowed
We have cats
Towels not included it the Dormitory. $3 per towel for use during your stay
We charge $3 in case of losing a key

we project release from any liability in case of natural disasters, loss of personal belongings, damage to your health or safety. Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 7.8

  • Sicherheit 8.5

  • Lage 9.2

  • Mitarbeiter 8.4

  • Atmosphäre 8.5

  • Sauberkeit 8.5

  • Ausstattung 8.2

Neueste Bewertungen

  • 10.0


    21 Okt 2021
    Had a great time here! Everything is super clean and the hostel is right in the middle of Puerto Viejo. I would love to come back!
    Deutschland, Weiblich, 18-24
  • 10.0


    20 Feb 2020
    I had such a good time with the roots family! It's very clean and the beds are the best. I loved this place - everybody does. Lots of love
    Deutschland, Weiblich, 25-30
  • 9.7


    12 Feb 2020
    The best budget place to stay in Puerto Viejo. A little more expensive, but spotlessly clean with a good kitchen, free coffee, really nice common area and friendly people hanging out.
    Deutschland, Weiblich, 31-40
  • 9.4


    19 Mai 2021
    Das Roots Family ist ein wunderbarer Ort um sich wohlzufühlen mit viel möglichkeiten zum sichs gemütlich machen
    Schweiz, Weiblich, 18-24
  • 9.1


    16 Nov 2021
    Cute hostel with a family feeling
    Schweiz, Weiblich, 18-24
  • 8.9


    22 Okt 2021
    Puerto Viejo is a rough, noisy, dusty place. Roots Family Hostel offers a small oasis of this city. The staff is very nice and know where to party :). The hostel itself is clean has a small but nice kitchen and the beds are comfortable. Especially in the dry season it can be very hot in the rooms. There is no air conditioning and the fan in the room brings almost nothing. Despite everything, I would recommend the hostel. and use the mosquito net properly, otherwise you will be bitten a lot.
    Schweiz, Männlich, 25-30
  • 8.3


    29 Nov 2021
    There was a lot of mosquitoes but the staff was really nice :)
    Schweiz, Weiblich, 18-24
  • 8.3


    09 Jun 2021
    Eines der schönsten Hostels auf unserer Reise! Lage, Ambiente und Ausstattung sind top! Wir haben uns im Dorm trotz 10 Betten sehr wohl gefühlt. Die Schuhe soll man draußen ausziehen - meine wurden geklaut, also aufpassen! Da konnte aber das Hostel nichts für :).
    Deutschland, Weiblich, 18-24
  • 6.9


    03 Sep 2021
    It's nice to get to know people and the location is excellent, but you just get eaten by mosqitos every day. There is no fan and it is so hot in the rooms, so its barely impossible to get some sleep. Never seen so many mosqitos in a bed
    Schweiz, Männlich, 18-24
  • 3.7


    30 Dez 2021
    Noch nie eine derart impulsive, arrogante Person erlebt! Managerin hat fast durchgehend (sogar morgens um 7!) mit den Volunteers gestritten/sie fertig gemacht & sogar Gäste miteinbezogen! Kiffen hat da auch nicht geholfen! Gebäude ist ziemlich klein & hellhörig. Der ganze Raum war mit dem Streit, über mehrere Tage eingenommen! Schlafen auch eher schwierig, da alles sehr offen gebaut, man hört alles aus der Küche & Schlafsaal ist direkt an der Strasse. + Überteuert mit 23$/Nacht, unprofessionell!
    Schweiz, Männlich, 18-24
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  • Bettwäsche im Preis inbegriffen
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Deckenventilator
  • Duschen mit Warmwasser
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Kartentelefone
  • Kocher
  • Küche
  • Kühl-/Gefrierschrank
  • Nützliche Dinge
  • Schließfächer
  • Terrasse
  • Flughafentransfers
  • Handtücher zum Ausleihen
  • Internetzugang
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Spät Check out
  • Tours/Touristeninformation
Essen & Trinken
  • Café
  • Brettspiele