Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 14 Tage oder mehr im Voraus


1788 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
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Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.3

  • Sicherheit 9.6

  • Lage 9.8

  • Mitarbeiter 9.1

  • Atmosphäre 9.2

  • Sauberkeit 9.0

  • Ausstattung 9.2

Neueste Bewertungen

  • 10.0


    03 Mär 2020
    Alles wirklich wunderbar! Ein empfehlenswertes Hostel mit viel Charme...
    Deutschland, Männlich, 41+
  • 10.0


    29 Feb 2020
    One of my favourite Hostels in Mexico so far. Really sociable and nice events in the evening but not one of those annoying party Hostels like in Peru. There's always something going on in the the garden but the dorms and inside area are quiet and chill.
    Deutschland, Männlich, 18-24
  • 10.0


    19 Feb 2020
    The best hostel in Mexico! I felt in love with this place. Amazing staff!! Make you feel welcome and good from the first moment on. Huge lockers, best breakfast in whole Mexiko (promised!) we had a great party with free cocktails and DJ but also relaxed nights at the fire in the garden. It’s just such great vibes there! Cleanest bathrooms I’ve seen and they clean several times daily. Close to all the good things. Chill out area, table tennis,good WiFi :) super safe as well. Go there, you’ll love
    Deutschland, Weiblich, 25-30
  • 10.0


    10 Feb 2020
    Tolle Leute! Tolles Ambiente/HostelAtmosphäre! Bestes Frühstück. Toller Aufenthalt. Dankeschön:)
    Schweiz, Weiblich, 25-30
  • 10.0


    20 Jan 2020
    best hostel ever love the staff, the atmosphere, the breakfast is amazing, the dinners are also great, everything is super clean, free water everywhere, a nice kitchen for cooking. JUST GO THERE. IT'S WORTH IT
    Deutschland, Weiblich, 25-30
  • 9.7


    25 Jan 2020
    Best hostel in mexico so far. Staff great, people staying there are so open and chill, many activities! You can chill, zou can party and you will meet friends for life.
    Italien, Weiblich, 18-24
  • 9.7


    24 Jan 2020
    Had a wonderful time staying at this hostel! Best breakfast and super nice place to meet other likeminded people!
    Deutschland, Weiblich, 25-30
  • 9.4


    01 Mär 2020
    Bei der Musikgestaltung hätte ich mir mehr lateinamerikanische Rhythmen anstatt Rock gewünscht. Aber das ist natürlich Geschmackssache. Ansonsten durchwegs zu empfehlen. Dass man beim Frühstück aus 3 Gerichten auswählen kann ist eine tolle Sache.
    Deutschland, Männlich, 41+
  • 9.4


    29 Feb 2020
    Super nice hostel! Would come back for sure. Comfy beds and good breakfast included as well.
    Schweiz, Männlich, 25-30
  • 9.4


    14 Jan 2020
    We had a lovely stay at Puerto Vieja. There offer cool and social events every night which are fun. The staff make you feel very welcome. The breakfast is amazing, the best hostel breakfast we had so far (vegan, salty and sweet option available). You can meet a lot of other cool people, because there have nice common areas and a nice garden/bar with cheap drinks. The rooms aren’t the most comfortable ones, but that’s totally fine. We would definitely recommend to stay here.
    Deutschland, weibliche Reisegruppe, 18-24
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  • Bettwäsche im Preis inbegriffen
  • Gratis Frühstück
  • Gratis WiFi
  • Handtücher inklusive
  • kostenlose Stadtpläne
  • BBQ
  • Buch-Austausch
  • Dampfsauna
  • Duschen mit Warmwasser
  • Fahrradabstellmöglichkeiten
  • Gemeinschaftsraum
  • Küche
  • Kühl-/Gefrierschrank
  • Mikrowelle
  • Sauna
  • Schließfächer
  • Terrasse
  • Gepäckaufbewahrung
  • Postdienst
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Shuttle Bus
  • Tours/Touristeninformation
  • Zimmerreinigung
Essen & Trinken
  • Bar
  • Café
  • Gerichte im Angebot
  • Brettspiele
  • DVDs
  • Kickertisch
  • PlayStation
  • WiFi