Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Please note that we have a cancellation policy of 72 hours for groups reservations.

Additional Terms and Conditions

All reservations must be paid in advance as soon as you get the Hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 7 Tage oder mehr im Voraus


1477 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
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Puerta Vieja Hostel is your best choice to experience San Cristobal from the very heart of the city centre. We are only one block away from the main square and a five minute walk to the main pedestrian areas where the best bars, restaurants and clubs in the city are. We will be happy to provide you with information on what to do during the day or when going out at night.

The building is a big neo-classic house, though modernly refurbished to meet every traveller’s needs. The fun and friendly atmosphere will make you feel comfortable immediately, along with our accommodation options, which are suitable for all - families, individual travellers, couples or groups of different sizes.

We guarantee spacious and comfortable accommodations in the private rooms with ensuite bathrooms or in the private rooms and dorms with shared facilities, within a range of competitive prices and breakfast included.

The hostel has three common areas for travellers to meet and share experiences, chat and have a good time. Chill out on the hammocks in the garden, join us for a drink and good music in the bar, show off your ping-pong skills in the main patio or relax with a good movie in the cinema room.

We offer various events throughout the week including dinner nights and dance lessons, so you´ll surely never be bored at Puerta Vieja!

Please Note:

CANCELLATION POLICY: 72h Advance Notice (after this Period we will proceed to charge, previous notification via email to the customer, the remaining Balance for the First Night in case we can't set the rooms for some other people).

CHANGE POLICY: 48h Advance Notice (is subject to Availability).

Balance Payment upon arrival by Cash, Debit and Credit Cards. All Payments are in Advance.

In case of NO-SHOW and NO NOTIFICATION with at least 72h in Advance, we will proceed to charge the remaining Balance for the First Night.

CHECK-IN from 14:00 to 23:00.
CHECK-OUT before 11:00.

Taxes and Breakfast Included (Choose between Sweet, Savoury or Vegan options that change every day).
Lockers, Keys, Towels and Extra Blankets included with Deposit (refundable on CheckOut).
We do have a small Beagle dog in the Hostel, named "Bailey", she helps to create a better ambience for everyone =) Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.6

  • Sicherheit 9.6

  • Lage 9.8

  • Mitarbeiter 9.5

  • Atmosphäre 9.6

  • Sauberkeit 9.3

  • Ausstattung 9.4

Neueste Bewertungen

  • 10.0


    04 Jul 2019
    Can't belive I found this place! My favourite hostel I have been to by far, made mostly by the staff .Jack, I dont think I will find someone like you again. Don't hesitate, stay here.
    Deutschland, Männlich, 25-30
  • 10.0


    11 Jun 2019
    This hostel is absolutely awesome! The only thing is that it is made by Jack. You cant meet a nicer guy, he will do anything for you! Such a sick c””t! see you soon bro x
    Deutschland, Männlich, 25-30
  • 10.0


    29 Apr 2019
    Very nice vibe! Best hostel from a social point of view. Quite some partying going on but if you don‘t want to participate ypu‘ll be fine and can sleep in the dorms that are a bit away from the music. Would definitley go back!
    Schweiz, Männlich, 31-40
  • 10.0


    24 Apr 2019
    Amazing hostel! Why? Because: Clean rooms, shower, toilet. Everything is just super clean and you can basically walk around barefoot. Showers are spacious and have room to change. Amazing staff. Super nice and helpful when I got here at 3am to check in. Best breakfast I ever had. Nice bar with tasty cocktails. Hostel has free drinking water. I sadly got sick while staying there and the hostel staff was perfect. They checked on me several times and even made tea for me. Atmosphere is amazing!!!!
    Deutschland, Weiblich, 18-24
  • 10.0


    28 Mär 2019
    I literally fell in love with that place! The staff was very welcoming, the food is amazing (make sure to check out Flacos tapas - he’s an artist in the kitchen!) This hostel offers everything you’re craving for - you can party if you want, but if you feel like sleeping instead that’s also possible as you don’t really hear the music in the dorms. Super clean as well, close to the center - not one thing I can complain about. Thanks for all the unforgettable memories. It felt like home! Mucho amor
    Deutschland, Weiblich, 25-30
  • 9.7


    21 Jun 2019
    Party Hostel with Bar that is open till late. The 10 bed dorm is loud because its close to the bar. Nice place to stay!
    Schweiz, Paar, 25-30
  • 9.7


    24 Apr 2019
    loved my stay! really nice volunteers, good atmosphere, great breakfast, food in general fantastic, funny nights - wouldn’t change a thing
    Österreich, Weiblich, 18-24
  • 9.4


    15 Mai 2019
    Sehr nettes Personal, das immer mit Rat und Tat zur Seite stand. Schöner Garten mit gutem, günstigen Abendessen vom Grill. Leckeres Frühstück. Durch die Straßenlage nachts etwas laut, was aber nicht gestört hat.
    Deutschland, Weiblich, 31-40
  • 9.4


    18 Apr 2019
    Perfect place to stay! Breakfast was amazing - Never had better breakfast before in a hostel. Relaxed atmosphere, interesting people and optional cooking events every evening. Can definitely recommend the place to stay - it was a great experience!
    Deutschland, Weiblich, 18-24
  • 9.1


    12 Apr 2019
    One of the best hostels I've ever stayed in. Good breakfast (included in the price), nice bathrooms, and a great atmosphere. I loved this place and would always stay there again!
    Deutschland, Weiblich, 18-24
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  • Bettwäsche im Preis inbegriffen
  • Gratis Frühstück
  • Gratis WiFi
  • Handtücher inklusive
  • kostenlose Stadtpläne
  • BBQ
  • Buch-Austausch
  • Dampfsauna
  • Duschen mit Warmwasser
  • Fahrradabstellmöglichkeiten
  • Gemeinschaftsraum
  • Küche
  • Kühl-/Gefrierschrank
  • Mikrowelle
  • Sauna
  • Schließfächer
  • Terrasse
  • Gepäckaufbewahrung
  • Postdienst
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Shuttle Bus
  • Tours/Touristeninformation
  • Zimmerreinigung
Essen & Trinken
  • Bar
  • Café
  • Gerichte im Angebot
  • Brettspiele
  • DVDs
  • Kickertisch
  • PlayStation
  • WiFi