Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 2 days before arrival. The guest will be charged 50% of the total price if they cancel in the 2 days before arrival. If the guest doesn’t show up they will be charged the total price.

The guest will be charged a prepayment of 50% of the total price in the 2 days before arrival.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen

Cocoon Inn Hanoi

Für eine kostenlose Stornierung buche 14 Tage oder mehr im Voraus


1960 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
Zeige alle Bewertungen


Cocoon Inn Hanoi is a warm and welcoming hostel with the interior quality of a hotel. Find new friends and experience a new way of hostel life in the vibrant city of Hanoi. Everything is designed for your comfort and convenience while still retaining the entertaining and fun atmosphere that only the hostel environment can provide.

At our hostel we consider customer service to be of up most importance which is not common practice in Vietnam so you can be sure we will give you the best service around. Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.2

  • Sicherheit 9.6

  • Lage 9.8

  • Mitarbeiter 9.3

  • Atmosphäre 8.6

  • Sauberkeit 9.0

  • Ausstattung 9.0

Neueste Bewertungen

  • 10.0


    08 Dez 2019
    Super Hostel, rooms were nice and clean, locker is big and the overall atmosphere is great. Staff can help ypu with everything, would definetly go there again!
    Deutschland, Männlich, 25-30
  • 10.0


    18 Jul 2019
    I really liked the Hostel itself - the stuff is perfectly nice and even helps you with planning your Trip. The Bar and the drinks are also good and there is enough room to hang out and meet people. It is a pity that I did not like the Trip with the oasis cruiser to halong Bay. The crew on the boat wasnt really trained i think - no instructions for safety on the boat, especially during a Storm, shouting around in the quiet and peacful Bay, during the kayak Tour (which was quite Short) .
    Österreich, Weiblich, 25-30
  • 10.0


    09 Jul 2019
    One of the best hostels I have ever been in. Everything is super well organised and taken care of. The staff is kind and helpful at all times. The bathrooms are cleaned min twice a day. There are big electronic lockers for the backpack in the room. We could shower the day we had already checked out and we could store our luggage. We planned trips though them but they also helped us book things individually. I felt that i can call them for help at any time from anywhere in Vietnam. Thanks a lot!
    Deutschland, Weiblich, 25-30
  • 9.7


    04 Jul 2019
    You'll receive excellent service and experience a really comfy stay here. They have a bar, rooftop terrace, clean and spaceous facilities, personal lockers and the staff is available 24/7 and very keen to help. So if you're fine with paying the money, you'll find a really good hostel here
    Deutschland, Männlich, 25-30
  • 9.4


    16 Jun 2019
    Good location and very soft and comfortable beds. The breakfast is also very good. I would stay there again.
    Deutschland, Weiblich, 31-40
  • 9.1


    09 Jul 2019
    Definitely a great hostel. Especially the staff was amazing and helpful with all kinds of inquiries. They also help to arrange your onward journey from Hanoi. I joined a free walking tour with Dat, a guy from the staff. The tour was nice and relaxed, he gave information about mentality, food and places where to go. Only one thing: one should not trust too much in his advice on prices for buying something. I also liked the atmosphere, only the music was a bit too loud sometimes.
    Deutschland, Weiblich, 18-24
  • 8.6


    20 Feb 2020
    Toller standort aber kühle atmosphäre.. sehr minimalistisches frühstück welches ohne liebe gemacht ist &alles sehr genau genommen wird.. der kaffee wird auf die minute genau weggeräumt was die atmosphäre noch ungemütlicher & „hotel like“ macht. Das bad im 10er dorm ist sehr schön jedoch meiner meinung nach ist 1bad zuwenig zumal die toilette & die dusche sich im selben raum befinden.. sauber war es jedoch immer.
    Schweiz, Weiblich, 18-24
  • 8.0


    18 Feb 2020
    It was quite a big hostel, so hard so get to know people. They had enough showers for the big firm I stayed in, but it wasn’t the cleanest to be honest. Staff was helpful and friendly but not more. The Location is Perfect, everything is walkable. I’d stay in another hostel the next time.
    Deutschland, Weiblich, 25-30
  • 7.4

    Sehr gut

    26 Nov 2019
    Shower had mould on the ceiling and smelled weird. Unfortunately I got bedbugs but the beds are comfy. The breakfast in the morning was very crowded and it was difficult to find a place to sit, therefore the free beer was good and the free beer session is good to meet new people.
    Deutschland, Männlich, 25-30
  • 3.4


    05 Mär 2020
    Go in little Charm but not here! First of all We booked a room for 4 people and got in the 6 people bedroom. They messed up our Booking. Than it was pretty smelly in our room and floor. The bathroom door wouldn’t shut down normally so it was really loud to close it. However the rooms are very small aswell. But the worst part was that we booked a bus for the Ha Giang loop and even though we booked it in advance my friend and I were the only one who had to share a bed in the bus on the way there.
    Deutschland, Weiblich, 18-24
Zeige alle Bewertungen


  • Bettwäsche im Preis inbegriffen
  • Gratis Frühstück
  • Gratis Stadtrundfahrt
  • Gratis WiFi
  • Handtücher inklusive
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Aufzug
  • Buch-Austausch
  • Deckenventilator
  • Duschen mit Warmwasser
  • Gemeinschaftsraum
  • Haartrockner
  • Kabelfernsehen
  • Klimaanlage
  • Leselampe
  • Schließfächer
  • Sicherer Nachttresor
  • Terrasse
  • Zugang mit Schlüsselkarte
  • 24-Stunden-Sicherheitsservice
  • Flughafentransfers
  • Gepäckaufbewahrung
  • Handtücher zum Ausleihen
  • Internetzugang
  • Rezeption rund um die Uhr geöffnet
  • Schnell Check in / out
  • Spät Check out
  • Tours/Touristeninformation
  • Waschmöglichkeiten
  • Zimmerreinigung
Essen & Trinken
  • Bar
  • Café
  • Gerichte im Angebot
  • Mini-Supermarkt
  • Restaurant
  • Tee- und Kaffeeecke
  • Brettspiele
  • WiFi