Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 7 Tage oder mehr im Voraus


137 Bewertungen
  • Perfekte Lage
  • Hervorragende Mitarbeiter
  • Fantastische Sauberkeit
Zeige alle Bewertungen


Ciao Cacao offers a spacious tropical garden where guests can relax in hammocks and benches and enjoy tasty treats from the cafe. We also have a cozy indoor common area with eclectic art & decorations, a unique loft dorm, and private rooms available. It’s the perfect choice for a budget traveler who wants to be in the heart of Flores while still enjoying nature. We speak fluent English & Spanish and are happy to answer any questions you have, give advice, or help organize details of your trip.

Our 9-bed mixed dorm is in the loft and offers personal fans, night tables with lockers, and electrical plugs for every guest. Private rooms include a queen bed, fan, large open closet, and window. All guests have access to shared bathrooms with hot water shower, free wifi, free drinking water, indoor & outdoor common areas, and safe storage for luggage. We offer tour & shuttle services at great prices, laundry service, and a mini tienda. If you are looking for a place where you can feel at home, meet fellow travelers, and relax in a little jungle paradise, Ciao Cacao is perfect for you!

Located in the heart of Flores, one block away from the central park and the waterfront of the lake Peten Itza. We are less than 5 minutes walk from the bus stop. We are at the corner of two callejones (the tiny streets inside the island) with Sky Bar at one entrance and restaurant Achiote at the other. You will find us by the many vines and banana plants spilling our from our garden.

We have a very sweet kitten named Lola who loves to play with guests!

Ciao Cacao Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 15:00.
Check out before 11:00.

Payment upon arrival by cash or credit card.

Taxes not included - 10.00%


Reception is open from 09.00 to 21.00, but if a guest is arriving outside those hours they just need to advise us ahead of time or call upon arrival.
No curfew.
This is not a suitable accommodation for children under 17. Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 9.2

  • Sicherheit 9.2

  • Lage 9.5

  • Mitarbeiter 9.8

  • Atmosphäre 8.9

  • Sauberkeit 9.3

  • Ausstattung 8.3

Neueste Bewertungen

  • 10.0


    31 Okt 2019
    Super Hostel. Extrem gutes Personal, die auch nach 1000 Fragen noch sie Geduld haben zu antworten :) und komischerweise ging es auch mit der nur einen Toilette. Absolut weiter zu empfehlen.
    Deutschland, Weiblich, 25-30
  • 10.0


    29 Jul 2019
    Awesome hostel with a beautiful garden and great atmosphere. The staff is amazing. Super friendly and very helpful👌
    Deutschland, Weiblich, 18-24
  • 10.0


    07 Mai 2019
    Loved this place! Cute hostel where it's easy to meet people. Mattresses are on the floor but I loved it, felt little bit like a pyjama party when you were young. There was no electricity for one night, what made sleeping pretty hard as it was super hot without the fan. But they gave us a discount and next day it worked again. (Only thing I didn't like was the hostel they recommended when they were fully booked (Maya Luna). People were lovely, hostel has potential but beds the worst I slept in.)
    Deutschland, Weiblich, 25-30
  • 9.7


    24 Aug 2019
    Wir waren 4 Nächte im Hostel 'Ciao Cacao' und haben uns sehr wohl gefühlt. Die Lage ist super, in wenigen Gehminuten ist man am See, in Restaurants und in einem Supermarkt. Die Mitarbeiter sind sehr hilfsbereit(u.a. buchen von Shuttels, Ausflügen oder ähnlichem) und es herrscht eine entspannte Atmosphäre. Unschlagbar ist natürlich der Garten mit zahlreichen Hängematten - genau das richtige, wenn man während des Reisens mal abschalten möchte - und das Preis-Leistungsverhältnis.
    Deutschland, Weiblich, 18-24
  • 9.7


    21 Jul 2019
    Definitely one of my favourites on my trip! Cosy, cute, super friendly, chilled out, close to the lake. Especially the staff was amazing. I had food poisoning from Belize and did not feel well but they were all so lovely and caring, made ginger tea from their own garden for me, gave me a more quite fan and kept worrying about me until I was feeling better. Also, I almost forgot my kindle but they found it and put it back into my backpack before we left. So, guys, thank you so so much again!!
    Deutschland, Weiblich, 25-30
  • 9.7


    15 Mai 2019
    Very nice hostel with a cute garden and hammocks to chill in. People there are very nice and it has a great atmosphere. I felt welcome from the first moment. They offer the cheapest tours and shuttles in all Flores and the smoothies there are delicious.
    Deutschland, Weiblich, 25-30
  • 9.1


    07 Aug 2019
    We felt very good at Ciao Cacao! The staff is friendly and helpful without being obtrusive. The only thing is, its a new hostel: more dishes would be great! :)
    Deutschland, Weiblich, 31-40
  • 8.6


    23 Jul 2019
    The staff is super nice and really helpful. The beds are only mattresses on the floor but that totally worked for me and my boyfriend because this way we could put them together. There is only one bathroom for everybody but it magically works out anyway. Also it gets really hot in the sleeping area which is right underneath the roof. Each mattress has its own fan though. I would definitely stay here again.
    Deutschland, Paar, 25-30
  • 8.6


    10 Jun 2019
    It‘s a basic hostel with a big dorm in the attic. But the atmosphere is great and the staff/owner are incredibly helpful.
    Deutschland, Männlich, 31-40
  • 6.9


    25 Jun 2019
    Very basic hostel, no breakfast. Only one shower and one bathroom. It’s okay for the price, but really nothing special. Gets extremely hot in the dorm!
    Deutschland, weibliche Reisegruppe, 18-24
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  • Gratis WiFi
  • Buch-Austausch
  • Duschen mit Warmwasser
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Kühl-/Gefrierschrank
  • Schließfächer
  • Terrasse
  • Geldwechsel
  • Gepäckaufbewahrung
  • Rezeption (eingeschränkte Öffnungszeiten)
  • Tours/Touristeninformation
  • Waschmöglichkeiten
Essen & Trinken
  • Café
  • Brettspiele
  • WiFi