Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- Between 59 and 30 days 20%
- Between 29 and 15 days 60%
- Between 14 and 3 days 75%
- 48 hours before arrival 100%

-Up to 72 hours before arrival and for cancellations less than 10% of the total of the rooms, no cancellation fees will be charged
-Up to 72 hours before arrival and for cancellations higher than 10% of the total of the rooms, the same cancellation fees would apply as in the case of total cancellation of the event.
-In the 72 hours before arrival and no show for any cancellation of rooms will be charged 100% of the cancellation fee.

Additional Terms and Conditions


The Hotel must receive the final rooming list 1 week before the arrival date. No-Shows will be billed for the total stay.

Check in: 3pm
Check out: 12 o’clock 

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Check-in starts by 3pm, we need to know in advance in case you plan to arrive with the group before that time.

On arrival it is compulsory to deposit 10€ per person in cash as bond for the rooms, on departure rooms will be reviewed and deposit returned if no damage was located.

One week before arrival we would need a copy of all passports/ID of the persons assigned to this group to speed up the check-in process.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Bitte kreuz das Kästchen, um das Lesen und Verstehen der Bedingungen für Gruppenbuchungen zu bestätigen.
Du musst die Bedingungen annehmen, um die Buchung zu bestätigen
Für eine kostenlose Stornierung buche 7 Tage oder mehr im Voraus
  • Großartige Lage
  • Wundervolle Mitarbeiter
  • Ausgezeichnete Sauberkeit
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Bcool Bilbao is a cutting edge technology and modern hostel premiered in one of the most fashionable quarters of Bilbao. We are located in a historical edifice, which has been revamped to adapt it to the necessities of the modern travellers and guests. If you are looking for shared rooms or a private suite for couples, this is going to be your best choice. Economical, original and full of supertravellers!

We are located in one of the best and most popular neighborhoods of Bilbao named 'La Vieja'. We are just a few minutes away walking from La Ria de Bilbao and some minutes away from some of the finest landmarks of the city such as Museo de Reproducciones Artísticas, Txakurraren Iturria and Euskal Museoa Bilbao Museo Vasco. In addition, some minutes away from our facilities on foot you can find several metro ans bus stops so you can get them to explore the city and beyond.

We offer different types of accommodation options for diverse sort of travellers and guests. We are oriented mainly to travellers and backpackers and that is why we offer a vast range of dorms for those venturesome travellers who likes to travel with comfort and economizing their resources. In addition, we have a suite ideal for couples who are looking for quietness and tranquility.

Bcool Bilbao Policies and Conditions:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 12:00.

Breakfast time from 08.00 until 12.00

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes included.
Breakfast not included - 4.00 EUR per person per day.


The reception service is open 24 hours per day.
No curfew.
This property might pre-authorize your credit card.
The License Number is BB10031 Hausregeln anzeigen

Verfügbarkeit prüfen

Bewertungen und Ratings

  • Preis-Leistungs-Verhältnis 8.5

  • Sicherheit 8.4

  • Lage 7.7

  • Mitarbeiter 8.9

  • Atmosphäre 7.9

  • Sauberkeit 8.7

  • Ausstattung 8.2

Neueste Bewertungen

  • 9.4


    16 Okt 2018
    Sauberes Hostel, mit freundlichen Mitarbeitern. Die Location direkt neben der Altstadt Bilbaos ist fantastisch.
    Deutschland, Männlich, 18-24
  • 9.1


    07 Okt 2018
    The area is the best in Bilbao, very intercultural and interesting. Hostel is not well equipped and the kitchen is small and basic. Had a good time though, nice chill out area at the rooftop, but you have to be very quite at night. Go to this hostel, it's the most social one in Bilbao!
    Deutschland, Männlich, 25-30
  • 8.6


    09 Sep 2018
    Es war sehr angenehm dass das Personal englisch sprechen konnte, allerdings war es etwas umständlich das Frühstück vor zu bestellen . Frühstück war aber sehr gut. Allgemein ist die Unterkunft sehr sauber und es war sehr ruhig
    Deutschland, Paar, 25-30
  • 8.3


    22 Aug 2018
    Really nice Hostel close to the old town! The neighborhood wasn't the safest, since a guy I met in the Hostel got his phone stolen from a guy that ran into the reception, ripped it out of his hand and then ran away again. Another negative point was the kitchen. You could cook very basic things on the two stove tops but there only were maybe three plates, five forks, no extra saladbowl and maybe two pots and pans. They could put some more effort in the kitchen. But the atmosphere was really nice
    Deutschland, Weiblich, 18-24
  • 8.3


    06 Aug 2018
    Bcool is a cool, big hostel. Located close to old town and not far from a metro station. The rooms are a little small but the beds are very comfortable and the whole interior of the hostel is new and well equipped. Highlight of the hostel is the big roof top. Its very clean and the common rooms have games and also a relaxing couch area. Only on of the male staff was very impolite and not helpful at all, the rest of the staff was polite and friendly. The breakfast for 4 € is good and diverse.
    Deutschland, Weiblich, 18-24
  • 7.7

    Sehr gut

    03 Feb 2019
    The hostel is okay, staff friendly everything so far clean. The kitchen is just not a kitchen and the atmosphere has not knocked me down but was okay. The hostel is close to the old town and the city is within walking distance. In the beginning I came from a different direction and didn't feel so safe there as a woman. But after I just walked down the street, it quickly calmed down.
    Deutschland, Weiblich, 18-24
  • 7.4

    Sehr gut

    15 Aug 2018
    Ein sehr nettes Hostel mit super frühstücksangebot. Große dachterasse und ordentliche Bäder. Allerdings sind die Zimmer super klein. Ich wusste kaum wo ich meinen großen backpack verstauen soll. Außerdem könnte man das sehr kleine Fenster in dem Zimmer nur kippen, daher war es nachts sehr warm.
    Deutschland, Weiblich, 25-30
  • 7.1

    Sehr gut

    03 Sep 2018
    Die Zimmer waren schön, jedoch für 4 Personen recht klein. Die Badezimmer im Erdgeschoss waren mit Schimmel befallen, da sie keine Fenster und keine ausreichende Belüftung hatten. Der Service war sehr freundlich und die Dachterasse gemütlich und lud zum Verweilen ein. Vom Hostel gelangt man schnell zu Fuß in das alte Stadtzentrum.
    Deutschland, Gemischte Gruppe, 25-30
  • 6.0


    04 Aug 2018
    Das Hostel liegt zwar sehr zentral, da die Altstadt zu Fuß in 5 Minuten erreichbar ist, jedoch liegt es im Stadtteil San Francisco, welches bekannt ist für seine hohe Kriminalität. Da wir 3 junge Frauen waren haben wir uns eigentlich nicht getraut länger als bis 23 Uhr unterwegs zu sein. Die Duschen und WCs waren leider auch nicht besonders gepflegt. Dafür waren die Zimmer praktisch eingerichtet und sauber
    Österreich, Weiblich, 25-30
  • 4.0


    05 Aug 2018
    Bedrooms way too small, no air condition / window too small, roof terrace closes at 10pm, some keycards were not working, the “kitchen” is a f*ing joke, the environment outside didn’t feel very safe
    Deutschland, männliche Reisegruppe, 25-30
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  • Bettwäsche im Preis inbegriffen
  • Gratis WiFi
  • kostenlose Stadtpläne
  • Kostenloser Internetzugang
  • Aufzug
  • Bügeleisen/Bügelbrett
  • Duschen mit Warmwasser
  • Fahrradabstellmöglichkeiten
  • Frühstück nicht inbegriffen
  • Gemeinschaftsraum
  • Haartrockner zum Ausleihen
  • Handtücher nicht inklusive
  • Kocher
  • Kühl-/Gefrierschrank
  • Mikrowelle
  • Rollstuhl gerecht
  • Terrasse
  • Trockner
  • Waschmaschine
  • Zugang mit Schlüsselkarte
  • 24-Stunden-Sicherheitsservice
  • Fax Service
  • Gepäckaufbewahrung
  • Handtücher zum Ausleihen
  • Internetzugang
  • Rezeption rund um die Uhr geöffnet
  • Spät Check out
  • Waschmöglichkeiten
  • Zimmerreinigung
Essen & Trinken
  • Bar
  • Verkaufsautomat
  • Brettspiele