Taupo Urban Retreat Bewertungen

We are sorry that you did not enjoy your stay with us. Our staff were disappointed that you did not advise them of any problems as they may have been able to assist you. If your stay was "unbearable" then perhaps the accommodation you chose on a busy Easter weekend was not suitable to your requirements? Cleanliness is very important to us and our housekeeping staff work hard to maintain the high standards that, more often than not, other guests comment on in comparison to other hostels. Our kitchen is cleaned at least 3 times daily, sadly it is the guests who leave the mess (even though requested to clean up after themselves). Our staff endeavor to clean it more when possible. It is unfortunate if our staff were not as friendly and helpful as you expected, they may have been distracted with the busy Easter business but we apologise if they did not give you the attention you desired.