Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
1 month prior to arrival : Sunrock MAY decide to charge 10% of the outstanding balance.
2 weeks prior to arrival : Sunrock MAY decide to charge 50% of the balance.
Less than 2 weeks prior to arrival: Sunrock MAY decide to charge 100% of the outstanding balance due.
If a booking for the months of July and August is cancelled, Sunrock MAY decide to charge the whole 100% of the balance if we cannot re-let the rooms.
If a re-booking is made at the time of cancellation, sunrock may waive or change these conditions.
All of these terms are negotiable, we want to help you have a great stay!
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