- Deutschland, Männlich, 18-24
- 1 bewertung
Unterkunft entsprach überhaupt nicht den Erwartungen. Die Sauberkeit des Zimmers und der Bäder war unzumutbar. Personal war zwar freundlich aber nach 17:00 Uhr wird die Elektronik im Büro ausgeschaltet und es ist nur noch Barzahlung möglich. Da wir nicht ausreichend Bargeld bei uns hatten, mussten wir unsere Abreise am nächsten Morgen um zwei Stunden verschieben. Die Zahlung per Kreditkarte war erst um 09:00 Uhr wieder möglich. Ich kann nur von dieser Unterkunft abraten.
Thank you for this. As we do not properly understand German your review has been translated by a German speaker. We will address the matters raised for clarity. The beds, bunkrooms and bathrooms are changes and cleaned daily so there cannot have been an issue here. The clients did not arrive until quite late if I remember correctly so the shower rooms could well have been used by other guests before their arrival. In terms of the credit card payment – our office does close at about 5pm. As is usual we always say that clients can pay by card in the morning form 9.00 – or there is an ATM within a 2 minute walk for cash. However, on this occasion I asked if the client was happy for us to take a card payment without them being present so that they could leave early if required. They were happy with this arrangement. The payment of £ 87.15 was taken on 29.5.2017 as agreed – I have proof of this. So the clients departure would not have been delayed by 2 hours as they are suggesting. This has worked well for other clients who have arrived after our office closed and after our latest check in time. This is our factual reflection on the issues raised which we hope is helpful.
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