Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
The booking can be cancelled without charge up to the 28th day before arrival. The cancellation must be communicated in writing, and takes effect only when it has been confirmed by us.
The following costs are applied when the group cancels after 17:00 on the 28th day before arrival:
No-shows: 100% of the total amount
Day of arrival – 10th day before arrival: 100% of the total amount
11th day before arrival –20th day before arrival: 80% of the total amount
21st day before arrival – 28th day before arrival: 50% of the total amount
Additional Terms and Conditions
Upon arrival the group leader must go to reception with: his/her passport and a list of participants with the following details: Name, Surname, Place and Date of Birth (it should be better send some days before the arrival date this list by e-mail). The receptionist will ask for a 200,00 deposit in cash to act as a bond for the keys/chip cards and for any potential damages. Upon the return of all keys/chip cards and providing there are no damages (that will be deemed by the site staff), the reception will reimburse the deposit in full. (there is a 5,00 penalty per key/chip card damaged or lost).
Check-in procedure starts from 1pm and check-out must be done before 10am.
Any changes to details mentioned above should be agreed by mutual consent between the parties and shall be made in writing.
For groups with people under 18 years old, the group leader will be responsible for the previous parental consent and for offences against the sites regulations.
Any group of more than 8 people may be contacted by PLUS Berlin asking for a 50% prepayment before the arrival.
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